Client Information 5

• Client Information
• System Requirements
• Mobile Devices
• Internal Help Desk
• Proxy

Login Related 6

• Login Inquiry
• Forgot Password
• Login Request
• Change Password
• Forgot Login ID

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Account Related 3

• Locked account
• Account Information Incorrect
• Account Reactivation Request

Basic Support 1

• Change Language

Training Related 6

• LMS Navigation
• WBT
• Certificates
• Alarm.com Portal
• Training Prerequisites

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Non-LMS Related 1

• Non-LMS Related Inquiry

Supervisor/Manager 1

• Team Progress

Ticket Processing 4

• Login Related
• Account Related
• Course Related
• Internal Procedure